Welcome to Lowell Observatory

We hope you find this Field Guide helpful.  This guide is maintained by IT, so feel free to reach out to us if you want to add, change, or modify contents.  

NOTE:  HCPS = Hendricks Center Science Planetary and SB = Slipher Building

Accounts and Passwords

User accounts are mostly managed via Microsoft Active Directory (AD). This is a centralized database of staff information and their accounts. Your AD account is used to log into:

• Almost all Windows PCs at Lowell
• Gmail / Google
• RingCentral (via Google login)
• Microsoft
• Slack (via Google login)
• Confluence (this website)

Your AD password is synced to these other services, and potentially others. You will not be able to reset your password for any of these services on their website; you must reset your password at password.lowell.edu, which will then get synced to the other services.

To learn more, visit our Accounts and Passwords page.

Emergency alerts notification

In case of an emergency, Management will notify staff through email and text messages (optional).  In order to receive text messages, you'll need to go to the Emergency Form, sign up and IT will place that into the Emergency Group.

Software and Services Used at Lowell

Slack

Slack is a chat tool we use to communicate and collaborate among staff. To learn more, visit our Slack page.

RingCentral

RingCentral our VOIP communication tool. It is used to provide work phone numbers to staff, may be used via PC or mobile app, and be connected to physical IP phones for your office. It's important that you read through the RingCentral page to understand the usage.

Lowell Vehicle Checkout 

This is a Google sheet that staff can access to from a web browser.  Be familiar with the Vehicle Usage Policy before checking out a vehicle.  There is also a kiosk setup in the HCPS mail room with login credentials placed on the monitor; this is where the vehicles keys are located.  Link to 2023 - Lowell Vehicle Checkout.  

Lowell Wiki (intranet)

• 2023 Pay Schedule
• 2023 Schedule Holiday
• Departments
• Email Signature
• Mars Hill campus map
• Organization Chart
• Phone List 

NOTE:  You'll need to be on the Lowell network in order to access the wiki.

Wifi

Our business wifi network is mars-hill-net. You will need to use this for most purposes. We ask that you avoid connecting personal devices to the business network unless needed for work purposes. See IT for the passphrase.

Our guest wifi network is Guest Wifi. On Guest Wifi you cannot reach various network locations that are limited to our business network. For that purpose, you must use mars-hill-net. Guest Wifi can be useful for testing if your VPN is working for remote access, however.

HCPS's Free Table

There is a long standing tradition of leaving free food / items you would like to get rid of/share on the counter in the HCPS lobby.  

Office Supplies

Random office supplies are kept in the HCPS mail room / printers.  

Lowell Email Groups

There are some email distribution groups that are used for different purposes. You may request to be added to these groups, or email the listed email address to reach members of that group.

Groups for Help

These are groups you can email to to get specific help.

Groups for Fun

These are groups (optional) used to partake in fun activities.  If you want to be on the group, please email it@lowell.edu.  

Scam Emails - Phishing and Spam

Please review our page on Phishing for guidance on recognizing illegitmate emails and reporting them to IT. Vigilance is a responsibility of every staff member at Lowell Observatory.